Delete your account

Last updated: 19 September 2026

This page explains how to delete your account for the Dollar Printer app, developed and operated by Z Visitor S.A.R.L, and what happens to your data when you do. You can delete the account yourself in the app, or ask us to do it by email. Neither costs anything, and you do not need to give a reason.

1. Delete it in the app

Open Dollar Printer and sign in.
Go to the Profile tab.
Tap Delete account.
Confirm. The account is deleted immediately and you are signed out.

2. Or ask us by email

If you cannot open the app or sign in, email info@dollar-printer.com from the email address your account is registered with, with the subject "Delete my Dollar Printer account". We may ask you to confirm that the address is yours. We reply within 2 business days and complete the deletion within 30 days at most.

3. What is deleted

As soon as the account is deleted, the following are removed:

your name, email address and profile picture, which are replaced so the account can no longer be identified or signed into;
your password and every active sign-in session;
any connected exchange account and its stored API credentials;
push-notification tokens, notification and mute preferences, your watchlist and your block list;
the messages you posted, which are removed from view in every channel.

4. What is kept, and for how long

Payment and invoice records are kept for as long as applicable financial record-keeping law requires. They are no longer linked to a name or email address in the app.
Moderation reports involving the account are kept for as long as needed to keep a record of moderation decisions.
Server logs are kept for a limited period for security and debugging, then expire on their own.

If you subscribed through the App Store or Google Play, deleting your account does not cancel that subscription — only the store can. Cancel it in your store's subscription settings first (iPhone: Settings → your name → Subscriptions; Android: Google Play → Payments & subscriptions), or you will keep being charged for an account that no longer exists.

Deletion is permanent: a deleted account cannot be recovered, and deleting it does not refund any remaining subscription time. You are welcome to create a new account later.

5. Deleting some data without deleting the account

Exchange credentials — disconnect the exchange account in the app and the stored credentials are deleted at once.
Profile picture and name — change or remove them from the Profile tab.
Anything else — email us at the address above and tell us what you want removed.

6. Accounts you stop using

You do not have to do anything for an abandoned account to go away. An account with no current subscription or access that has not been signed into for 12 months is removed in the same way, after an email warning at least 30 days in advance.

The full detail is in our Privacy Policy. Questions: info@dollar-printer.com, or Z Visitor S.A.R.L at info@vizitor.org.